System Administrator – Support

Summary:

This role is the primary point of contact for IT support within the organization, helping employees resolve laptop issues, account access problems, software installations, and everyday technical queries. It is an ideal opportunity to build a strong IT foundation while being guided and mentored by an experienced senior team.

Position Overview:

The System Administrator – Support is responsible for maintaining smooth day-to-day IT operations across the organization. This role covers end-user support, asset management, system upkeep, and vendor coordination, making it a well-rounded position for someone looking to grow within an IT support function.

Key Responsibilities:

• Assist employees with day-to-day IT issues including tickets, laptops, logins, printers, and related requests.

• Set up new laptops and manage IT assets through proper tagging, tracking, and handover processes.

• Create and manage user accounts, reset passwords, and handle access provisioning.

• Ensure systems remain patched, secure, and backed up on a regular basis.

• Coordinate with vendors for hardware and software support as required.

• Maintain basic documentation to support team organization and knowledge sharing.

• Escalate recurring issues to the Team Lead for permanent resolution.

Qualifications:

• Diploma, BCA, B.Sc., or B.E.

• Proficient with Windows, Outlook, and standard office productivity software.

• Basic understanding of networks, Wi-Fi, and general office IT infrastructure.

• Some familiarity with Microsoft 365 or Google Workspace.

• 1–2 years of hands-on IT support experience.

• A helpful and patient approach to working directly with end-users.

• Willingness to learn new tools and adapt quickly in a dynamic environment.

Benefits:

• We want every Soliton member to grow to their highest potential. Our work environment helps individuals explore their interests and potential and reach out to the resources and people available at Soliton to realize them. Read more about what it’s like to work at Soliton. Soliton Employee Value Proposition.

• Solitons choose their work hours as long as it takes into account the requirements of the job. We take special care to support mothers to excel at work while they handle their responsibilities at home.

• At Soliton, we believe that every team member contributes to our success and revenue, directly or indirectly. To recognize this, we share a portion of our profits with all Solitons. Starting from your second year with us, you’ll be eligible to receive a share of the company’s profits.

• Health insurance for employees and families, gym and cycle allowance – your health is a priority!

About Soliton:

Soliton Technologies Pvt. Ltd., a high-technology software company headquartered in Bangalore, India.

Soliton works with global companies, from start-ups to Fortune 500, across industries including Semiconductors, Medical Devices, Automotive, Industry 4.0, and Robotics to help them increase their competitiveness and release great products through Software Engineering Services. Since 1997, we have been growing over 25% annually because we especially focus on raising our standards constantly, to deliver an excellent experience to both our customers and our employees.

Soliton Technologies is a certified Great Place to Work® in the Mid-Sized Organizations Category, recognized and issued by the Great Place to Work® Institute. This certification is a testament to our focus on our values of Respect, Integrity, Excellence and Innovation.

With a team of over 400 employees across the world, we forge ahead as engineers working to our heart’s content, moving humanity forward

Additional Details:

• Work Location (Coimbatore): This role will require working from the office (WFO).

• For more information, visit https://www.solitontech.com/and do read the Impact Report to get a glimpse of the first 25 years of our truly meaningful journey.